Privacy Policy

Who We Are

Welcome! We are Linq App Inc., a Delaware corporation, or as we like to go by “Linq,” “we,” “our,” or “us.” Our mission is to change how the world connects! We provide a communications platform and API that businesses and developers use to send and receive messages and make calls with their own users across channels such as iMessage, RCS, SMS, and voice (collectively, the “Platform” and “Products”). We also offer profile and digital business card features.

We are committed to protecting our Users’ privacy through compliance with this Privacy Policy (“Policy”). Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Platform or purchase our Products.

Application of this Policy

This Policy describes the types of information we may collect from you or that you may provide to us when you visit, register, use, or access our Platform or Products, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to our website, https://linqapp.com (“Website”), and our Platform. When you access our Platform, use our Products, or visit our Website, you become a User and agree to this Policy. This Policy does not apply to any third-party applications or software that integrate with the Platform or any other third-party products, services, or businesses.

If you use the Website, Platform, or Products as part of an entity or organization that has a corporate account with Linq, like your employer (“Client”), that Client may have entered into a separate agreement with Linq (“Client Agreement”), which may contain more restrictive terms than what is described in this Policy.

Categories of Information We Collect or Receive

Linq provides a communications platform and API that businesses and developers (including providers of AI assistants and agents) use to send and receive messages and to make and receive calls with their own users and recipients across channels such as iMessage, RCS, SMS, and voice. In providing these Products, we obtain, process, and store communications content and related data, including message content, call audio, voicemails, transcripts, media, and metadata such as sender and recipient identifiers, timestamps, and delivery status. Much of this information is processed on behalf of, and at the direction of, our business customers, as described in our Data Processing Addendum. We also continue to offer profile and digital business card features that allow Users to create, display, and share their contact information.

We receive information directly from you when you provide it to us (for example, when you register, configure an account, build a profile, or send a message), and automatically as you access, use, or interact with our Platform or Products (such as your internet connection, the device you use, or the location of that device). We may also receive information when you connect a third-party application to your account on the Platform (e.g., Gmail or Facebook).

There are many occasions when you provide information to us that identifies, relates to, describes, references, or is reasonably capable of being associated with or linked with, directly or indirectly, you, your household, or your device, such as a name, postal address, telephone number, internet protocol (IP) address, or email address (“Personal Information”). Personal Information may also have the meaning given to that term or similar terms (e.g., “personal data”) under applicable law such as the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or the California Consumer Privacy Act (“CCPA”).

Because our Platform lets Users and their recipients communicate and share freely — including through messages, calls, transcripts, and uploaded content — we may receive sensitive information such as your date of birth, racial or ethnic origin, sex, political views or affiliations, veteran or military status, religious or philosophical views or affiliations, or similar information (“Sensitive Information”). We do not require our Users to provide Sensitive Information, but such information may be, directly or indirectly, collected by us through our hosting of the Platform.

Additionally, our Platform and Products allow you to share information that is not Personal Information or Sensitive Information, such as your hobbies, pictures, links, descriptions, messages, and comments (“Other Information,” and together with Personal Information and Sensitive Information, collectively, “Information”).

We may collect or receive from you the Information outlined below:

Third-Party Sources, Cookies, and Other Tracking Technologies

We may also collect or receive Personal Information from third-party sources, and the Platform may contain links to other sites. Any Information you provide on linked pages is provided directly to that third-party and is subject to their terms and policies. This Policy does not apply to such linked third-party sites.

Some Information on the Platform may be served by a third party, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, web beacons, or other tracking technologies to collect Information about you and your activities over time and across different websites, and may use it to provide you with interest-based advertising or other targeted content. We do not control third-party tracking technologies.

When you visit our Platform, we may send one or more “cookies” to your device. A persistent cookie remains on your device after you close your browser; a session cookie is temporary and disappears after you close your browser. Our Platform may use the following types of cookies, logs, web beacons, and other tracking technology:

We use the following Cookies on our Platform:

How Can I Disable Cookies?

You can typically reset your web browser to refuse all cookies or to notify you when a cookie is being sent. If you do not accept our cookies, you may experience some inconvenience in your use of our Platform and some features may not function properly.

“Do Not Track” (DNT) is a browser setting that is not uniformly defined across the industry, and we currently do not respond to DNT signals. We do, however, honor the Global Privacy Control (GPC), a recognized opt-out preference signal. When we detect a GPC signal from your browser, we treat it as a request to opt out of the “sale” or “sharing” of your Personal Information for the applicable browser and device. For more about your opt-out rights, see the “Sale and Sharing of Personal Data” and “U.S. Resident Rights” sections below.

How We Use Your Information

We use Information that we collect about you or that you provide to us, including any Personal Information:

• To provide our Platform and Products to account owners, their licensed end users, Users, and those they invite to join the Platform, including customer support and account administration.
• To present our Platform and its contents to you and to personalize and improve our Platform and Products.
• Intelligent Features: if enabled by the account owner or User, to provide intelligent features such as transcription and tools that derive insights from your Customer Content. These tools may use artificial intelligence, machine learning, or other technology to process Customer Content solely to provide such intelligent features, and not to train models for any other purpose.
• To provide you with information you request from us, and to process payments and facilitate delivery of Products.
• To allow you to participate in interactive features and to share your Personal Information with other Users.
• To provide notices about your accounts, pages, or subscriptions, and to notify you about changes to our Platform or Products.
• To carry out our obligations and enforce our rights arising from any contracts, including for billing and collection.
• To help maintain the safety, security, and integrity of the Platform, Products, databases, and other technology assets.
• For testing, research, analysis, and product development.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• In any other manner we describe when you provide the Information, or as otherwise set forth under applicable law, including the CCPA and GDPR; and for any other purpose with your consent.
• For marketing and advertising, including to measure and improve our campaigns and to deliver relevant advertising to you across other websites and platforms, subject to your choices and applicable law.

Disclosure of Your Information

We may disclose your Information (including Personal Information) to third parties to operate, provide, secure, and improve our Platform and Products, to process communications on behalf of our business customers, and for marketing and advertising purposes.

We may disclose, and have disclosed within the last twelve (12) months, Information that we collect or you provide to us:

• In connection with your use of our Platform or Products — for example, when you share your QR code or link and connect with another User, the Information on your profile may be available to the recipient.
• To our service providers, affiliates, agents, subprocessors, advertising partners, internet service providers, and data analytics providers who support our Platform and Products (e.g., development, hosting, maintenance, backup, storage, payment processing, analysis, and compliance reviews). A current list of our subprocessors is maintained in our Trust Center, which you can visit for the most up-to-date information.
• With your consent or for any other purpose disclosed by us when you provide the Information.
• With Linq’s corporate affiliates, parent(s), or subsidiaries.
• In connection with a business transfer (merger, divestiture, restructuring, reorganization, dissolution, or sale of assets), in which case we will notify you if your data becomes subject to a substantially different privacy policy.
• In fulfilling our legal obligations, including to comply with a court order, law, or legal process, or to protect the rights, property, or safety of Linq, our Platform, or our Users.
• For analytics or research purposes, including with third parties who may use cookies, web beacons, and similar tracking technologies.
• Aggregated information or data about our Users and the activity on our Platform.
• Where we engage service providers and subprocessors to process Personal Information on our behalf, we do so under written contracts requiring confidentiality and prohibiting use for any purpose other than performing the contract. Some third parties, such as advertising, analytics, and identity-resolution partners, may receive Personal Information through cookies and similar technologies and use it for their own purposes, as described in the Cookies and “Sale and Sharing” sections.

Global Operations and International Data Transfers

To facilitate our global operations, we may transfer, store, and process your Personal Information in jurisdictions other than where you live, including in the United States. If you are a European Economic Area (EEA) data subject and your Personal Information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, it is done so pursuant to appropriate safeguards to ensure an adequate level of protection.

Standard Contractual Clauses. Linq offers the Standard Contractual Clauses adopted by the European Commission (and, for UK transfers, the UK International Data Transfer Addendum) to meet the adequacy and security requirements for our Users that operate in the EU/UK and for other international transfers of Personal Information. To receive a copy of our standard Data Processing Addendum, incorporating the Standard Contractual Clauses, please email [email protected]. Linq has also entered into Standard Contractual Clauses with its subprocessors who process Personal Information on its behalf.

Data Retention

We retain your Information for as long as it is reasonably needed for the purposes set out in this Policy, unless you request that we remove your Personal Information as described in the Your Rights Related to Your Personal Information section below or the Data Processing Addendum, or unless a longer retention period is required by law. This may include keeping your Personal Information for the period needed to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

Your Rights Related to Your Personal Information

European Union Resident Data Subject Rights Under the GDPR

If you are a resident of the European Union, United Kingdom, Liechtenstein, Switzerland, Iceland, or Norway, you have data subject rights under the GDPR as described below. If you have questions, contact us at [email protected]. Where we process the Personal Information of an account owner’s licensed end users or employees, we may not be able to respond to your request directly; please contact the data controller (your organization’s administrator).

Right to Object to Processing. If you object to any processing by Linq, communicate the request to your organization (data controller); if you communicate it to us, we will notify the controller as soon as possible. If you have a direct account with us, email [email protected].

Right to Restrict Processing. Email your request to [email protected].

Right to Withdraw Consent. If we process your Personal Information based on consent, you can withdraw it anytime by emailing [email protected].

Right to Lodge a Complaint. You have the right to lodge a complaint with a data protection supervisory authority about how we process your Personal Information. In the EEA, this is the supervisory authority in your country of residence or work, or in the place where the alleged infringement occurred; in the United Kingdom, it is the Information Commissioner's Office (ICO); and in Switzerland, it is the Federal Data Protection and Information Commissioner (FDPIC). We would appreciate the chance to address your concerns before you approach a supervisory authority, so we encourage you to contact us first at [email protected].

Personal Data Processing Grounds

When we process your Personal Information, we do so on the following grounds: (i) Performance under a Contract; (ii) Consent, which you can withdraw at any time without affecting prior lawful processing; (iii) Legitimate Interest, including investigating illegal activities, detecting security issues, improving and maintaining the Website, Platform, and Products, providing support, and sending relevant marketing (subject to applicable law); and (iv) Legal Obligation and other grounds, such as responding to a lawful subpoena or court order, fulfilling the lawful instructions of our customers acting as data controller, protecting vital interests, and defending legal claims.

U.S. Resident Rights

U.S. State Privacy Rights

Depending on your state of residence, you may have some or all of the following rights regarding your Personal Information. Where required by applicable law, we extend these rights to residents of all U.S. states with comprehensive privacy laws:

• Right to access / know — request the categories and specific pieces of Personal Information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to.
• Right to correct inaccurate Personal Information.
• Right to delete the Personal Information we have collected from you.
• Right to data portability — receive a copy of your Personal Information in a portable format.
• Right to opt out of the “sale” or “sharing” of your Personal Information and of targeted advertising.
• Right to opt out of certain profiling that produces legal or similarly significant effects.
• Right to limit the use of sensitive Personal Information, where applicable.
• Right to non-discrimination for exercising any of these rights.
• Right to appeal a denial of a rights request, where applicable.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (generally 45 days). We also honor opt-out preference signals, including the Global Privacy Control (GPC), in the states that recognize them.

Subject to applicable law, U.S. residents may have the right to: request disclosure of and access to the categories and specific pieces of Personal Information we collect, use, and share; obtain a list of third parties to which Personal Information has been disclosed; request correction; request deletion; request data portability; opt out of the “sale” or “sharing” / targeted advertising of Personal Information; have opt-out preference signals such as Global Privacy Control (GPC) honored; revoke consent; and be free from discrimination for exercising these rights.

Sale and Sharing of Personal Data

We do not sell Personal Information in the conventional sense. However, when you use the Website or Platform, Linq’s authorized third parties may collect information about you using web cookies or similar technologies and use such data for their own purposes. Making your Personal Information available to these third parties may qualify as a “sale” or “sharing” under the CCPA. You may opt out of the “sale” or “sharing” of your Personal Information by contacting us at [email protected].

Nevada residents have the right to opt out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at [email protected] and providing your name and the email address associated with your account. We do not currently sell your Personal Information as “sales” are defined in Nevada Revised Statutes Chapter 603A.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure. Information you provide to us is stored on our secure servers, and payment transactions are encrypted using SSL/TLS technology. We have implemented procedures to deal with any actual or suspected breach of Personal Information and, where Personal Information is compromised, we will notify affected persons in accordance with this Policy, our Data Processing Addendum, or as required by applicable law.

The safety and security of your Information also depend on you. Where you have a password for access to certain parts of our Platform, you are responsible for keeping it confidential. Unfortunately, transmission of information via the Internet is not completely secure, and any transmission of Personal Information is at your own risk.

Children Under the Age of 16

The Platform is not intended for children under 16 years of age, and we do not knowingly collect Personal Information from children under 16. If we learn we have collected Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have Personal Information from a child under 16, contact us at [email protected] or by mail at Linq App Inc., Attn: Data Privacy Officer, 1904 1st Ave. N, Suite 200, Birmingham, AL 35203.

Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at:

Email: [email protected]

Mail: Linq App Inc., Attn: Data Privacy Officer, 1904 1st Ave. N, Suite 200, Birmingham, AL 35203

Changes to Our Privacy Policy

This Policy is subject to change by us at any time, at our sole discretion. Any changes will be in effect as of the “Last Modified Date” referenced on the Platform. You should review our Policies before purchasing or using any of the Products, the Platform, or the services available through the Platform. Your continued use after the “Last Modified Date” will constitute your acceptance of and agreement to such changes.